Monday, 29 May 2017

TRAVEL UPDATE: BA flight disruption continues at Heathrow

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TRAVEL UPDATE: BA flight disruption continues at Heathrow
Updated 29 May 2017
British Airways (BA) passengers are facing a third day of disruption at Heathrow Airport as the airline deals with the impact of a worldwide computer system crash, BBC reports.
BA says it aims to operate a full long-haul schedule and a "high proportion" of short-haul services after the outage caused by a power failure.
So far today, 13 short-haul flights at Heathrow have been cancelled.
Cancellations and delays affected thousands of passengers at both Heathrow and Gatwick on Saturday. All flights operated from Gatwick on Sunday but more than a third of services from Heathrow - mostly to short-haul destinations - were cancelled.
In a statement, BA said its IT systems were moving "closer to full operational capacity”.
Customers displaced by flight cancellations can claim up to £200 a day for a room (based on two people sharing), £50 for transport between the hotel and airport, and £25 a day per adult for meals and refreshments.
BA said Heathrow was still expected to be congested today and urged travellers not to go to the airport unless they had a confirmed booking for a flight that was operating.
It said passengers could get a full refund or rebook to travel up to the end of November but recommend they use its website.
Thousands of bags remain at Heathrow Airport, but BA has advised passengers not to return to collect them, saying they will be couriered to customers.

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